The General Tax Authority has been awarded the ISO 9001:2015 certificate for global quality from the International Organization for Standardization after achieving all the international standards for the quality management system. This certificate is a testament to the Authority continuous efforts to develop its services, improve the level of performance, and enhance the confidence of its customers in its services.
Mr. Ismail Mohammed Alsayed Almansouri, Assistant President for Support Services at the Authority, and Head of the Institutional Quality Committee, stated, “The General Tax Authority receiving the ISO certificate is part of its commitment in the development of its services, as this certificate is an international standard of practice in this field. This underscores that the Authority has updated its services to conform to the application of the best international standards. In addition, the ISO 9001 quality management system assists in controlling quality and managing
operations in the Authority.
This standard illustrates ways in which the services provided by the Authority can be upgraded to the highest levels.”
On a related note, Mr. Nasser Ali Alhijji, Assistant Director of the Public Relations and Communication Department at the Authority stated, “Obtaining the ISO certificate for global quality is an important achievement that reflects [our] keenness to provide the best services to our clients. This certificate will contribute to enhancing the confidence of our clients in the Authoritys services and motivating it to continue its efforts in development and performance improvement.
This certification signifies a major step forward for the General Tax Authority, demonstrating its unwavering commitment to delivering top-tier services that align with the best practices in global taxation. The ISO standards encompass a wide range of areas, including processes and services, customer satisfaction, performance improvement, and compliance with laws and regulations.
The Authority made extensive efforts to achieve this certificate by restructuring its operational processes, simplifying procedures, and evolving service channels to offer greater accessibility and efficiency for clients. Additionally, the Authority strengthened its outreach and awareness-raising efforts with taxpayers and society, with the aim of promoting tax culture and enhancing awareness of tax importance and its role in development.
It is worth noting that the Authority had previously succeeded in meeting all the conditions related to information security management and risk assessment according to international standards. Thanks to this success, it obtained the ISO27001:2013 certificate from the International Organization for Standardization (ISO), which is awarded to organisations and companies that meet the required standards based on the assessment of independent experts. The Authority has also completed the development and improvement of information security by comply with
the updated requirements of ISO 27001:2022.
The Authority affirms that obtaining the ISO certificate for global quality is an incentive to continue its efforts to develop its services and improve the level of performance and calls on all its clients to benefit from its electronic services that facilitate the completion of their tax transactions with efficiency and effectiveness.